Refund policy

At Prime Picks, your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery  at  shoppicsprime123@gmail.com with your order number and photos of the issue. If your return is approved, we will provide instructions for the return process. Refunds are issued to the original payment method after the returned item has been received and inspected. Items must be unused, in their original condition, and include all original packaging unless they arrived damaged or defective. Shipping costs are non-refundable unless the return is due to our error. Prime Picks reserves the right to refuse returns that do not meet these conditions.